Qualmeter XT arrived, accompanying X is faulty


#1

I received my XT as an angel through your kickstarter campaign which included a model X.

The new Qualmeter X device you sent me does NOT detect shielded cables, whereas my original Qualmeter X does, there appears to be a defect in the device I received and I’m not sure how to resolve that? Thanks.


#2

Not seeing any reply after two weeks, anything I can do to help answer any questions. The X in question seems to work fine otherwise. Thanks.


#3

Hi @hoopsurfer

I am sorry for the late reply.

Would you please take a short video of how you test a shielded cable with the qualMeter X? You can upload it to the Youtube and paste the link here. It can help us determine the problem.

Thanks for your great patient!

Jack